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Anonymous User
Not applicable

Help with new stick no voucher in box

Hi I registered lastnight to now tv and this morning I have set up my new stick. It’s linked to my new account and given me the deals I added lastnight when I registered. However, on the box I have realised that I’m entitled to 1 month free cinema and entertainment and 1 day sports but there is no code and I have checked my account and these are not added or available. I’ve tried to contact now tv and no contact details please help 

14 REPLIES 14
Anonymous User
Not applicable
Do give now TV a ring you can find their number somewhere I did and
explained the situation and they gave me the codes for the vouchers which I
manually inputted so I did not lose out on them.
Good luck they were extremely helpful at now TV
gavs82008
Legend 5
Legend 5

@Anonymous User 

There is no phone number for TV queries, the number is reserved for broadband only.

 

For TV you have to deal with live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
*03303 323 050 press option 1 for TV enquiries*

*🙂*
RoyB
Legend

@Anonymous User 

 

Have you tried it, and had some success?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Yes I had no voucher in the box rang them and explained and they gave me
the codes to manually input for each pass. I got entertainment a sport and
one other I think it was kids
They were very helpful! Good luck 🤞