15-08-2018 12:38
I just signed up for now tv using the voucher for entertainment and cinema for £5 for the first month plus free 3 months of hayu but now that I'm signed in its telling me that I don't have a hayu pass ?
15-08-2018 13:28
No it doesn't show hayu as a pass. In my confirmation email to signing up it says that I have all 3 passes (entertainment, cinema and hayu)
15-08-2018 13:38
Hi @Anonymous User
When you created the new account for the Hayu offer, did you have a previous older nowtv account ?
I am guessing you have logged into your nowtv account with the same email address that you got the nowtv email confirmation from saying you have the Hayu offer ?
I don't think this is relevant because you said that on the email it mentions that the entertainment, cinema and Hayu passes kick in straight away but i know some nowtv offers in the past that nowtv email the voucher code 24 to 48hrs after you sign up to the deal offer.
Perhaps try live chat for further assistance (see link page below for contacting live chat).