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Anonymous User
Not applicable

Hayu not showing up on Now TV

I have a black now tv smart box. I bought the hayu pass on the website but it’s not showing up in the Now TV guide on the device. Where do I find it?

Does it take a while to appear on the device?

1 ACCEPTED SOLUTION
commanda6
Legend 5
Legend 5

Hi @Anonymous User

I don't think the Hayu pass provides access to any TV channels. It is an OnDemand pass only, which means nothing relating to the pass will appear in the TV Guide if you want to access content from that pass. You'll need to go into the NowTV app. There you should find a Hayu section

see the help article at the link below for more information on the Hayu pass

https://help.nowtv.com/article/hayu-month-pass


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

View solution in original post

6 REPLIES 6
commanda6
Legend 5
Legend 5

Hi @Anonymous User

I don't think the Hayu pass provides access to any TV channels. It is an OnDemand pass only, which means nothing relating to the pass will appear in the TV Guide if you want to access content from that pass. You'll need to go into the NowTV app. There you should find a Hayu section

see the help article at the link below for more information on the Hayu pass

https://help.nowtv.com/article/hayu-month-pass


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Thanks! I’ve found it.

commanda6
Legend 5
Legend 5

Your welcome @Anonymous User Smiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Can I ask where you found it. I have a white box and all I have is entertainment,movies, sports and kids. I can only find it on my tablet?

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Unfortunately the white nowtv boxes don't support the nowtv Hayu pass.

More info here.

https://help.nowtv.com/article/hayu-month-pass

Anonymous User
Not applicable

Ooh no! Thanks for that though.