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Anonymous User
Not applicable

HayU Pass

I'm having trouble finding the hayu pass, its not in my passes as the help pages suggests. Anyone else having the same problem? 

6 Replies
Anonymous User
Not applicable

Me to I've got now tv through my bt vision box , I've already got now tv movies , so I got hayU pass today  and I got a confirmation email saying I got it , but nothing showing on my TV . Annoying

Anonymous User
Not applicable

Mine is the other way round, it's showing on my nowtv box but not in my account so I can't get the pass 🤔😤

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Unfortunately the BT Youview box doesn't currently support the NowTV Hayu pass Smiley Sad

Have a read of this help article on what devices you will be able to watch Hayu content on via a nowtv Hayu pass. 

https://help.nowtv.com/article/hayu-month-pass

Anonymous User
Not applicable

Thanks for replying , I'm well disappointed. .😅😥

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Was you or are you a nowtv broadband combo customer, where I have heard that combo customers may be having difficulty purchasing the Hayu pass at the moment, where there is no option to purchase the Hayu pass under their My Account. 

 

 

Anonymous User
Not applicable

Yeah I have the broadband and nowtv box, thanks for the reply. I hope they sort it soon