I have just had a live chat and they seemed quite helpfull. They say that the fault lies with the third party service like MSE. Here is a copy of their reply.
This is Now Tv
That is completely incorrect, when signing up through the affiliate site it would have been in their terms & conditions that it would be issued by them only. There is nothing in your contract with us that states that we will issue the voucher as we cant do that.
I fear they have misinformed you. I'll bet you still have not received your voucher.and you nwill not it'sa blatent scam to flease all of us. The last time I rang them they put me through to SKY who own them to only try to sell me a fibre service in my area where there is no fibre. What a load of scum bags
Well, that was partly the reason I joined and I haven't received mine yet. I recently joined NowTV and I wasn't expecting it straight away but judging by the wait others are experiencing is little a concerning and I doubt I'm going to see mine either now. Perhaps BBC's Watchdog can also help investigate this problem we face?
I went onto live chat and had a rather heated debate with a nice Indian man. He told me that the price comparason site were to blame. I informed him that my contract was with Now and that it was their image at risk. I never expected anything but lo and behold 5 days later I got the voucher.
Hi I'm exactly in the same position. I signed up in August ..was told I would get the voucher in December but it never materialized. 6th March still waiting. Made loads of phone calls and sent numerous emails..with no replies. I was going to make a formal complaint saying that I was mis sold this contract.