20-12-2018 12:53
I signed up for NowTV broadband on 30th August, nearly 4 months ago and I STILL haven't received the £50 voucher I was promised as part of the deal.
I signed-up via a promotion on Money Saving Expert. I chose the Tesco voucher, but there were options for other stores (e.g. Marks & Spencer, John Lewis) and I believe the deal was promoted via other money comparison websites as well.
I have never got any response from the company that was supposed to be sending out the vouchers but NowTV have told me that they were now sending these out manually because this company wasn't doing its job! I have copies of several emails and web chats, all of which keep saying I have to wait a little longer. I have submitted a formal complaint. I have reported the problem to Money Saving Expert. I have read several other messages on this forum from people who are also still waiting for their promised voucher.
The last email I had from NowTV promised that the voucher would finally arrive by 18th December. It hasn't (it's now 20th December - my broadband contract started on 30th August) - and now I am not even getting replies to my emails asking where it is.
Has anyone actually received their £50 voucher?? Was this all a scam from the beginning or has anyone got any advice for how to actually get hold of the voucher we were promised??
Thanks
31-01-2019 10:44
31-01-2019 11:02
I have just had a live chat and they seemed quite helpfull. They say that the fault lies with the third party service like MSE. Here is a copy of their reply.
This is Now Tv
That is completely incorrect, when signing up through the affiliate site it would have been in their terms & conditions that it would be issued by them only. There is nothing in your contract with us that states that we will issue the voucher as we cant do that.
31-01-2019 11:50
07-02-2019 13:39
I fear they have misinformed you. I'll bet you still have not received your voucher.and you nwill not it'sa blatent scam to flease all of us. The last time I rang them they put me through to SKY who own them to only try to sell me a fibre service in my area where there is no fibre. What a load of scum bags
07-02-2019 14:09
Well, that was partly the reason I joined and I haven't received mine yet. I recently joined NowTV and I wasn't expecting it straight away but judging by the wait others are experiencing is little a concerning and I doubt I'm going to see mine either now. Perhaps BBC's Watchdog can also help investigate this problem we face?
07-02-2019 14:28
07-02-2019 14:36
I went onto live chat and had a rather heated debate with a nice Indian man. He told me that the price comparason site were to blame. I informed him that my contract was with Now and that it was their image at risk. I never expected anything but lo and behold 5 days later I got the voucher.
07-02-2019 17:51
21-03-2019 17:53
They told me this too. So I went onto Compare the Market's livechat to ask them and they stated that it is not up to them to issue vouchers and the only offers they have to purchase through them are the meerkat offers (obviously). It's also obvious that they are lying because how would so many different comparison sites and MSE be responsible for issuing THEIR sign up offer. They have made me so angry!
21-03-2019 18:59
I phoned them at the begining of the week, was told I'd get an email today about my vouchers, I've had nothing yet 😞