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MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

MSE is the Martin Lewis web site “Money Saving Expert”. They recommended this service back in August 2018.

You can get hold of NOW by logging into your account where you will find a complaints option. The more of us that do this the better . I have just had a live chat and proposed an easy cop out for them - credit my account with £50.00 and I’ll drop my claim for compensation for wasting my time.


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Grahamville
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

I have just had a live chat and they seemed quite helpfull. They say that the fault lies with the third party service like MSE. Here is a copy of their reply.

This is Now Tv

That is completely incorrect, when signing up through the affiliate site it would have been in their terms & conditions that it would be issued by them only. There is nothing in your contract with us that states that we will issue the voucher as we cant do that.

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MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Hi Thanks. They have never mentioned this to me. Do you know who the affiliates are? If that is the case, NOW should sort it as it is their service and reputation that these people represent. Now being owned by SKY should take responsibility.
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MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

I fear they have misinformed you.  I'll bet you still have not received your voucher.and you nwill not it'sa blatent scam to flease all of us.  The last time I rang them they put me through to SKY who own them to only try to sell me a fibre service in my area where there is no fibre.  What a load of scum bags

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Flump
First Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Well, that was partly the reason I joined and I haven't received mine yet. I recently joined NowTV and I wasn't expecting it straight away but judging by the wait others are experiencing is little a concerning and I doubt I'm going to see mine either now. Perhaps BBC's Watchdog can also help investigate this problem we face?

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MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Yes I think that’s the way to go. I will not be renewing. The sky guy was not complementary about NOW and was only hell bent on selling me a fibre service for a lot more money that does not exist in the sticks where I live. Both are con merchants.
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Grahamville
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

I went onto live chat and had a rather heated debate with a nice Indian man. He told me that the price comparason site were to blame. I informed him that my contract was with Now and that it was their image at risk. I never expected anything but lo and behold 5 days later I got the voucher.

MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Did you actually speak to him or was it on their live chat please
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LizW1
First Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Hi I'm exactly in the same position. I signed up in August ..was told I would get the voucher in December but it never materialized. 6th March still waiting. Made loads of phone calls and sent numerous emails..with no replies.  I was going to make a formal complaint saying that I was mis sold this contract.

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MJW2
Occasional Poster

Re: Has anyone ever actually received their £50 new broadband customer voucher?

Hi I created a stink and got one last week.
I rang up and spoke to a real person they sent me an evoucher Check your trash folder as it comes under a different cover
Try [email removed].

Good luck