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Anonymous User
Not applicable

Gift card (pre paid voucher) not working because debit card not accepted

I bought a £8 entertainment month pass because my visa debit card wouldn't be accepted as payment. When I put the voucher code in I still was required to put a payment card in and it won't let me use the voucher because my card can't be accepted 


@Anonymous User 


Is your card really Debit?

And  not Prepay?

Is there 10p on it that NowTV can reserve?

is it from a UK bank, and in Sterling?"


A ‘no’ to any of these questions could explain why the card is being declined.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.