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Lisalep_88
Newbie
‎20-05-2023 15:44

Free trial

Signed up for a free trial today. But when I click on the program I want to watch it's saying I need to pay. I've verified my email etc. Any ideas 

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1 Reply
RoyB
Legend
‎20-05-2023 16:19

@Lisalep_88 

Where did you sign up, and for which membership?

The only free trial Now now offer is for the Hayu membership.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.