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Pez
Observer

Free 7 day trial

Signed up for free trial on 14th and have 2 episodes of a box set to watch and it’s stopped working asking me to buy another pass. It’s only day 3. 

Tried resetting, logging out etc and no joy 

4 Replies
gavs82008
Legend 5
Legend 5

@Pez 

What device is it your using to watch Now TV?

FYI that I do not work for NOW, just a NOW customer trying to help
Pez
Observer

Amazon fire stick app

Pez
Observer

@gavs82008 @Amazon fire stick 

gavs82008
Legend 5
Legend 5

@Pez 

So you have a couple of options. 
1. Delete and reinstall the app 

 

2. A bit more drastic but is pronoun for working and it is to set the device back to factory settings

FYI that I do not work for NOW, just a NOW customer trying to help