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Anonymous User
Not applicable

Free 12 month sports

I availed of free 12.months sport membership but it wont work in my app any help?

9 REPLIES 9
redchiz1
Champion 2

Quite the offer. Have you activated it via your account on the web page?

gavs82008
Legend 5
Legend 5

@Anonymous User  

Is this for a mobile membership?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I was offered the same deal but now it’s saying I need to pay membership 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Same question applies. 
Full sports membership or mobile membership?

Personally I’ve never heard of a 12 month free offer for the full blown month membership of sports. More likely to be the cut down mobile month membership.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
It is mobile membership but clearly states it’s been extended for 12 months ?
gavs82008
Legend 5
Legend 5

@Anonymous User 

Not bad!

Can I assume your trying to watch one of the supported channels with the mobile membership?

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership
Sky Sports Premier League, Action, Arena, Racing and News

Have you tried logging out and back in?
If the answer is yes to both, I would suggest jumping onto live chat and see what staff can do to sort it for you. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Yes I am trying to watch the football
The last time I tried it was ok
I’ve tried coming out and in again but to no avail
Thanks for you help Gav I’ll try live chat 👍
starman73
Elite

Where is this offer?

Anonymous User
Not applicable

it was sent to my email address 

I must say it is for mobile