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Free 1 month code with new nowtv box invalid

Hi! Was wondering if anyone could help. We bought a new now tv box that has a code for one month free entertainment, kids and cinema passes. It’s brand new and we haven’t used the voucher but when I try to activate it, it says it’s invalid. I can’t even contact anyone from nowtv to get advice. Can anyone please tell me what I’m doing wrong? 
Many thanks!! 

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Legend 5
Legend 5

Re: Free 1 month code with new nowtv box invalid

Hi @Farhana 

 

Quick question are you stuck when you enter the six digit code from your television screen and going to the nowtv website to type the code you see on your TV screen ?

 

If so and if you are a UK customer see if there is anything in this linked thread below which may or may not help.

 

https://community.nowtv.com/t5/NOW-TV-Stick/Now-tv-stick/m-p/522591#M4363 

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