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Anonymous User
Not applicable
02-08-2018 10:18
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Football season pass issues Existing customers
Anyone else having issues with the football season pass. im a exsisting customer everytime i press get offer redirected back to the home page.
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Anonymous User
Not applicable
09-08-2018 9:47
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Wasted loads of time looking for a solution to this problem. Eventually found a link on another post which worked fo me. https://account.nowtv.com/passes/offer/UFP_10MnthSP_179GBP.
Anonymous User
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09-08-2018 12:00
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This worked for me too, thank you!
Simon-J
Community Manager
10-08-2018 10:56
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@Anonymous User wrote:
Wasted loads of time looking for a solution to this problem. Eventually found a link on another post which worked fo me. https://account.nowtv.com/passes/offer/UFP_10MnthSP_179GBP.
Hi everyone,
While that link above should work for the majority of people some may still encounter a problem, therefore we'd recommend using this link: https://www.nowtv.com/promo/seasonticket which should work for everyone.
Again, the only thing you need to ensure is you don't have any sports offers already on the account and that you have the full amount available upfront.
Thanks
Simon
Anonymous User
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10-08-2018 11:08
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Hi
I have been trying for the last 2 day to get this offer and it keeps loading its still twirling coloured circles now, iv tried in my phone, ipad and laptop and it's still not loading. Can you please help.
Kind Regards
Andy
Legend 5
10-08-2018 11:27
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@Anonymous User Welcome to the community. Worth following the suggestion above yours and double check your payment details are still correct.
Anonymous User
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10-08-2018 11:35
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yes everything is correct
Anonymous User
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10-08-2018 15:03
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I've still not been able to buy the pass has anyone got any other ideas or help please?
Anonymous User
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03-08-2018 8:58
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It seems to me that NOW TV even though are part of Sky Group, a £Multi-Billion Company cannot rectify a simple mistake when setting up a redirection link on their website to enable existing customers to purchase this offer. Then excuses about banks not taking payments, that would only be the case if existing customers were redirected to page asking to comfirm purchase, surely?
It's really bad when someone in their Customer Service Dept (Manager/Supervisor) has directed for this information to be used as an excuse for their errors!
It seems by some posts on here that something similar happened when F1 pass was offered, and they should have learned by that error and "NOW" have the experiance to rectify this error speedily?
3rd Day of offer "NOW"?
They need to get this problem sorted and not mislead their customers!
Anonymous User
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03-08-2018 14:19
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Hi.. I had the same issue. Used chat and the guy was great. He gave me this link and i used the link below the get offer for existing customers and it worked a treat.
https://www.nowtv.com/watch-sky-sports-online
Anonymous User
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03-08-2018 14:31
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Posted about this yesterday but have just a moment ago managed to pay for the season offer. All seems fine so far but will come back if there are any issues. Good to see the payment issues hopefully resolved.
