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Scholar 3

Re: Football season pass issues Existing customers

 

When I click after signing in it goes to 

https://signup.nowtv.com/single?productId=UFP_10MnthSP_179GBP

then

https://watch.nowtv.com/setup/almostdone?returnUrl=&referrer=&partnerId=&voucherCode=

UFfKvHOA.png

 

But the pass hasn't been applied as I need to provide payment PIN

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Mentor

Re: Football season pass issues Existing customers

Just got an email with the offer and that does work.

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Expert 2

Re: Football season pass issues Existing customers


@arrgee1991 wrote:

 

When I click after signing in it goes to 

https://signup.nowtv.com/single?productId=UFP_10MnthSP_179GBP

then

https://watch.nowtv.com/setup/almostdone?returnUrl=&referrer=&partnerId=&voucherCode=

UFfKvHOA.png

 

But the pass hasn't been applied as I need to provide payment PIN


That’s what I get too

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Community Manager
Community Manager

Re: Football season pass issues Existing customers

@GaryL @Rupinder @arrgee1991 @Andy 

Thanks for letting us know about this.

After a bit of investigation it seems like what might be happening here is banks are blocking the transaction as it's an unusually high amount for NOW TV, if this is happening you should receive a call or email from your bank to make you aware of this, if you haven't received any communication we'd advise getting in touch with your bank.  Otherwise please check you have enough available funds on the card you have registered with NOW TV.

If once you've spoken to your bank / checked funds you still have issues do let us know.

Thanks

Simon

Community Manager

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Advocate

Re: Football season pass issues Existing customers

I've just been in touch with my bank who confirm that they haven't declined anything nor have they seen any potential charging activity from you. Is there a software issue with the web page?

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Expert 2

Re: Football season pass issues Existing customers


@Simon-J wrote:

@GaryL @Rupinder @arrgee1991 @Andy 

Thanks for letting us know about this.

After a bit of investigation it seems like what might be happening here is banks are blocking the transaction as it's an unusually high amount for NOW TV, if this is happening you should receive a call or email from your bank to make you aware of this, if you haven't received any communication we'd advise getting in touch with your bank.  Otherwise please check you have enough available funds on the card you have registered with NOW TV.

If once you've spoken to your bank / checked funds you still have issues do let us know.

Thanks

Simon

Community Manager


More likely a site error, it’s not thousands you’re asking for.

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Re: Football season pass issues Existing customers


@Simon-J wrote:

@GaryL @Rupinder @arrgee1991 @Andy 

Thanks for letting us know about this.

After a bit of investigation it seems like what might be happening here is banks are blocking the transaction as it's an unusually high amount for NOW TV, if this is happening you should receive a call or email from your bank to make you aware of this, if you haven't received any communication we'd advise getting in touch with your bank.  Otherwise please check you have enough available funds on the card you have registered with NOW TV.

If once you've spoken to your bank / checked funds you still have issues do let us know.

Thanks

Simon

Community Manager


There's two other threads on this already today. I've also messaged customer services. The problem is that when clicking on the link to get the offer it takes you back to the Existing Customer page, no matter what you do it won't go to the actual offer itself.

 

https://community.nowtv.com/t5/Offers-Vouchers/Sports-offer-likely/m-p/472152#M744%2Fjump-to%2Ffirst...

 

https://community.nowtv.com/t5/Offers-Vouchers/Sky-sports-football-season-ticket/m-p/472441#M757%2Fj...

 

I suggest someone in the know at NowTV reads what the issue REALLY is instead of blaming the banks. I don't know how someone apparently 'investigating' the issue could reach the conclusioin they did. That's laughable! The banks aren't refusing anything when the order clearly can't be made as the page we need won't open to alllow us to proceed with an order.

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Re: Football season pass issues Existing customers


@GaryL wrote:

@Simon-J wrote:

@GaryL @Rupinder @arrgee1991 @Andy 

Thanks for letting us know about this.

After a bit of investigation it seems like what might be happening here is banks are blocking the transaction as it's an unusually high amount for NOW TV, if this is happening you should receive a call or email from your bank to make you aware of this, if you haven't received any communication we'd advise getting in touch with your bank.  Otherwise please check you have enough available funds on the card you have registered with NOW TV.

If once you've spoken to your bank / checked funds you still have issues do let us know.

Thanks

Simon

Community Manager


More likely a site error, it’s not thousands you’re asking for.


Definitely a site error which NowTV won't acknowledge. They try to blame the banks for this? I've heard it all Smiley LOL Hardly the banks fault when you can't even place an order on the NowTV website Smiley LOL

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Mentor

Re: Football season pass issues Existing customers

It's got absolutely nothing to do with the banks. It's a software problem. Pull your finger out and sort it. Plenty of people will take you up on the offer if we could actually pay. If you don't want my money I will go elsewhere 

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Mentor

Re: Football season pass issues Existing customers

Absolutely nothing to do with banks. This has happened before. What you need to do is send the emails about the offer out with so we can do it via the link or give us the voucher code to put in through via a monthly pass and stop writing nonsense