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Football Season Pass

I bought the premier league season pass for the 19/20 season. I got an extra month last month when the season restarted. I was told i would recieve more vouchers if the football season was still going and now i can't watch football because i have no pass.
Web chat doesn't work, complaints form gives oops error message. I'm missing content i paid for and can't seem to get any help for my issue.

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