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MrM
Advocate

Fire TV stick lite code not working

Was told my TV will no longer be supported. Supplied a code for a free TV stick lite. Code doesn't work. 

Where to go to resolve?

4 Replies
gavs82008
Legend 5
Legend 5

@MrM 

Guessing it’s a voucher code that you use on Amazon?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@MrM @gavs82008 

Yes, it’s a code that you use on the Amazon UK website.

You go in, choose the relevant Stick (Lite, the cheapest, most basic one), put it in your basket, and go to Checkout. There, under 2. Payment Method, you can give the supplied code in the Add a gift card or promotion code or voucher box, and choose Apply.

This should drop the Order Total from £19.99 to zero.

The promotion does expire, but not until 2nd November, so it shouldn’t be that.

Have you done the above?

If so, where did the process fail, and how?

I suppose it’s not possible that somebody already used your code, somehow?

NB: It’s a shame you haven’t used the voucher as early as I did, as I saved £29.99 there 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
MrM
Advocate

Yep, went through the process and it said the code is not accepted. Absolute pain from NowTV

gavs82008
Legend 5
Legend 5

@MrM 

Jump onto live chat and report the issue with NOW staff. Make sure to click "chat online" within the green box, don't hit "get help quicker" as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help