09-10-2022 20:20
Was told my TV will no longer be supported. Supplied a code for a free TV stick lite. Code doesn't work.
Where to go to resolve?
10-10-2022 12:42 - edited 10-10-2022 12:46
@Anonymous User @gavs82008
Yes, it’s a code that you use on the Amazon UK website.
You go in, choose the relevant Stick (Lite, the cheapest, most basic one), put it in your basket, and go to Checkout. There, under 2. Payment Method, you can give the supplied code in the Add a gift card or promotion code or voucher box, and choose Apply.
This should drop the Order Total from £19.99 to zero.
The promotion does expire, but not until 2nd November, so it shouldn’t be that.
Have you done the above?
If so, where did the process fail, and how?
I suppose it’s not possible that somebody already used your code, somehow?
NB: It’s a shame you haven’t used the voucher as early as I did, as I saved £29.99 there 😛
12-10-2022 10:55
Yep, went through the process and it said the code is not accepted. Absolute pain from NowTV
12-10-2022 11:18
@Anonymous User
Jump onto live chat and report the issue with NOW staff. Make sure to click "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint