I don't understand why people are letting them get away with it.
If you have been refused a refund, call your Credit Card company immediately and have them open a Section 75 Chargeback fo the amount. The CC then deal with it with NOWTV. It also costs NOWTV an amount to 'fight' a chargeback, so when people begin doing the chargebacks, they will finally give in to their legal responsibilities and start to refund.
The Banks legal teams are well versed in this, they will deal with it to the letter of the law, unlike NowTV.
Chargeback now, so simple. You can also chargeback DEbit card payments, so everyone is safe. DO IT PEOPLE.
I sent round in circles for ages, then asked him to confirm he was refusing my request for a refund as the service purchased is not as described. I said I need the answer so I x an pursue the complaint with my credit card company. He went on a bit, when I poi Ted out others have been issued a refund so why am I not he then agreed to refund.
It's shocking that they are not treating everyone the same.
I guess I was one of the lucky ones. Has someone really helpful who processed the refund quickly and without fuss.
See if they offer anything at the end of May for the shortened season.