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Anonymous User
Not applicable

Re: F1 pass and cancelled races

looks like we are all getting blanked about this f1 saga ...  they got our funds !! , they need to refund us or discounts on the missing races 

DAJ92
Mentor

Re: F1 pass and cancelled races

I got through to someone almost instantly on live chat and he refunded my £198 for the season pass.

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GrumpyDonkey
Scholar 2

Re: F1 pass and cancelled races

Same here, very helpful and cancelled the Pass without question.

Remember FireFox is useless and will not load the Live Chat. Use Chrome or Edge.

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

Quite quickly refunded me but as a one off gesture. Claimed "Cooling Off" period in T&C does not apply to special offers???

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

I have got a refund but it took a lot of arguing. It wasn't quick at all. They kept saying they would update via email and to hold on for a while. 

It was only once I asked why others were refunded he said he'd ask the team leader for permission and refunded me. 

 

Too difficult by far. They didn't want to refund. 

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

as anyone got a link to get straight to live chat , all i,m getting is the auto robot !!

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

Same here - the autobot just points me to useless links.  

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/now-tv-passes-prices

 

Scroll down (on mobile device) there's s blue down arrow with "how to get in touch" 

Click the arrow and chat is an option

 

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Catswhiska
Scholar

Re: F1 pass and cancelled races

Been on online chat for 1 hour! The chap doesn’t understand! Going round in circles. Can anyone help?

 

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Anonymous User
Not applicable

Re: F1 pass and cancelled races

Currently in live chat thing. Krapa says they're not refunding anyone, and that they can't refund me. I've pointed out the distance selling regulations with it's 7 day cooling off period, I bought the pass 4 days ago. This is ridiculous and probably illegal.