I don't understand why people are letting them get away with it.
If you have been refused a refund, call your Credit Card company immediately and have them open a Section 75 Chargeback fo the amount. The CC then deal with it with NOWTV. It also costs NOWTV an amount to 'fight' a chargeback, so when people begin doing the chargebacks, they will finally give in to their legal responsibilities and start to refund.
The Banks legal teams are well versed in this, they will deal with it to the letter of the law, unlike NowTV.
Chargeback now, so simple. You can also chargeback DEbit card payments, so everyone is safe. DO IT PEOPLE.
I have got a refund but it took a lot of arguing. It wasn't quick at all. They kept saying they would update via email and to hold on for a while.
It was only once I asked why others were refunded he said he'd ask the team leader for permission and refunded me.
Too difficult by far. They didn't want to refund.
Currently in live chat thing. Krapa says they're not refunding anyone, and that they can't refund me. I've pointed out the distance selling regulations with it's 7 day cooling off period, I bought the pass 4 days ago. This is ridiculous and probably illegal.