I gave NOW TV two opportunities (one via chat and one via email) to give me a refund, as I'm still within 14 days of purchase. Both times my request was rejected (it was activated when I purchased, and no races have been cancelled), the first is unavoidable and I've not watched any F1 or anything else for that matter. And races have been cancelled, two now, fact.
I’ve gone to my credit card company to claw the money back, who are being very helpful so far. I wish NOW TV would be nicer to people in these times, some can’t spare abandoning nearly £200 for nothing, when we're loosing our jobs. Poor.
Section 75 refunds via your bank are the only option now. India is in full lockdown for 21 days, and the NowTV customer service department is an Indian call centre. There will be no way to contact them for the foreseeable future.
I too was repeatedly refused my refund under 14 days cooling off.
Thankfully Amex has refunded me now. (I just uploaded my live chat transcript)
fair to say I will never use or recommend NOWTV or Sky to anybody.
Customer service was appalling.
FINALLY, they see sense. If its not a joke.......
Hope everyone get the same email. 16:01 April 1st
We want to make sure we’re doing the right thing for our customers. There is currently no official start date for the season in place, many races have been postponed and some cancelled. With that in mind, we’ve decided that instead of giving you free Sky Sports Week Passes for any postponed races, as previously communicated, we’re refunding you the full £198 you paid for the NOW TV F1® Season Ticket.
There’s nothing you need to do and we’ll be back in touch once we’ve processed your refund. Once we have done this, you will no longer be able to view Sky Sports on NOW TV unless you purchase another pass.
As soon as the new start date has been announced, make sure you’re checking the NOW TV site for all of our offers.
Thank you for your patience in these uncertain times and we look forward to welcoming you back once the season recommences.
The NOW TV Team