Done it too. I know it's not their fault about F1 being in a mess. But they have a legal obligation to refund within a 14 day cooling off period. They are not doing it and that is terrible customer service - and is putting many people off ever using them. Incredibly short sighted.
Having the same problem but with the 3 remaining months of my football season ticket. They have completely ignored my request to 'pause' the service until football is back on (something Sky subscribers are being allowed to do). No luck. They'll expect me to let the season ticket expire and then pay £33.99 a month when the football is back on.
One avenue I'm looking at (as I'm well past the chargeback period from Amex) is emailing the Operations Director for Now TV- Marina Storti. Her email address is findable if you search deep enough. (I won't post it here as I know it will get deleted).
NowTV can't say it's only "postponed" anymore. Monaco is CANCELLED.
My mum and dad have cancelled their SkyTV, Mobiles and Broadband due to how they are treating us all. I'll help them move to freesat etc. Not going to be any new stuff on Sky for months anyway.
People will remember how employers and suppliers treat us when this is all over.
I feel that they are about to give in as I received this today, my reply below. Everyone keep at them, you will get your refund I feel. Will update as and when......
From Now TV
Thanks for getting in touch with NOW TV to let us know that you want to receive a refund of £198 for the F1 Season Ticket in light of the recent situation with COVID-19 (Corona Virus), a range of sporting events are being postponed or cancelled.
Please do understand that a number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled.
The Season Ticket is for a discounted price, you are paying upfront of £198 which is £22 per month, but if you make a purchase of a monthly pass for £33.99 per month for 9 months you'll be charged £305.
If we cancel the pass and help you with a refund, you will miss out the offer and in this scenario we are able to either offer you a credit of £33.99 (A credit can be used to pay for any of our other passes. This gives you the flexibility and option of watching something else on NOW TV. Credit can be redeemed in My Account.) to your account or a free Sky Sports Month Pass for another month, so that you can continue watching when events are rescheduled.
Awaiting your response to know if you are willing to accept the credit or the month pass.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our help site selecting the same topic as before and once you’re on chat give us your reference number xxxxxx.
The NOW TV Team
Was chatting to now TV earlier today? Tried explaining about Monaco and Australia been canceled. But say that any races canceled would be rescheduled. Tried to explain that they are definably canceled came back with same responce
I'm another affected by this appalling behaviour from NowTV. I purchased the pass on the 10 Mar and contacted them to cancel on 13 Mar and received the same excuses as others have reported. They will have received a letter today by Special Delivery and if they don't refund within 7 days of receipt, I will be issuing a summons through the Small Claims Court. Given the current situation that case may take some time to be heard. I've been to the Small Claims Court 3 times but not for well over a decade, and won every time. Indeed, on two of the occasions the defendants didn't turn up to defend themselves which makes the case very quick!