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Observer

Re: Email received from NowTV

Done it too. I know it's not their fault about F1 being in a mess. But they have a legal obligation to refund within a 14 day cooling off period. They are not doing it and that is terrible customer service - and is putting many people off ever using them. Incredibly short sighted. 

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Expert 2

Re: Email received from NowTV

Having the same problem but with the 3 remaining months of my football season ticket. They have completely ignored my request to 'pause' the service until football is back on (something Sky subscribers are being allowed to do). No luck. They'll expect me to let the season ticket expire and then pay £33.99 a month when the football is back on.

 

One avenue I'm looking at (as I'm well past the chargeback period from Amex) is emailing the Operations Director for Now TV- Marina Storti. Her email address is findable if you search deep enough. (I won't post it here as I know it will get deleted).

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Mentor

Re: F1 Season pass Refunds!

They claim they will not refund as events are only postponed but CEO of F1 says different

 

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Mentor

Re: F1 Season pass Refunds!

Whoops wrong image!

F1

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Re: F1 Season pass Refunds!

NowTV can't say it's only "postponed" anymore. Monaco is CANCELLED.

 

My mum and dad have cancelled their SkyTV, Mobiles and Broadband due to how they are treating us all. I'll help them move to freesat etc. Not going to be any new stuff on Sky for months anyway.

 

People will remember how employers and suppliers treat us when this is all over.

 

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Advocate

Re: F1 Season pass Refunds!

im having the exact same problem . it is so wrong .

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Re: F1 Season pass Refunds!

I feel that they are about to give in as I received this today, my reply below. Everyone keep at them, you will get your refund I feel. Will update as and when......

 

From Now TV

 

Thanks for getting in touch with NOW TV to let us know that you want to receive a refund of £198 for the F1 Season Ticket in light of the recent situation with COVID-19 (Corona Virus), a range of sporting events are being postponed or cancelled.

Please do understand that a number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled. 

The Season Ticket is for a discounted price, you are paying upfront of £198 which is £22 per month, but if you make a purchase of a monthly pass for £33.99 per month for 9 months you'll be charged £305. 

If we cancel the pass and help you with a refund, you will miss out the offer and in this scenario we are able to either offer you a credit of £33.99 (A credit can be used to pay for any of our other passes. This gives you the flexibility and option of watching something else on NOW TV. Credit can be redeemed in My Account.) to your account or a free Sky Sports Month Pass for another month, so that you can continue watching when events are rescheduled.

Awaiting your response to know if you are willing to accept the credit or the month pass.
 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our help site selecting the same topic as before and once you’re on chat give us your reference number xxxxxx.

 

Thanks,
Stanley

The NOW TV Team

 

My reply 

 

Hi


The bit you guys are misunderstanding is we have already lost March, April and May. So this pass is for 6 months. That is not £22 but almost the full price. My best guess is the F1 delay, which now includes a cancelled Monaco race, will continue. I just don’t see the British GP going ahead either. Get real and see that there is no way they will reschedule the first 8 races. The best hope is to run the 2nd half of the season from Sept. That would be 3 months for £198! Or £66 a month.
 
Sadly, your attempt to hold on to my money despite the 14 day cooling off has left a terribly bitter taste in your customers mouths. Many of us have wasted hours on your chat trying get this legally allowed refund. Read the community pages. Regardless of who caused this situation, your company has dealt with all sports fans very badly and that opinion will last a long time.
 
Please refund the full £198 asap and do the same for all customers who are requesting it.
 
A very disappointed and annoyed former customer.

 

 

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Scholar 2

Re: F1 Season pass Refunds!

NOWTV are still selling the NOW TV F1® Season Ticket.

 

I have the following offer available although I have no interest:

Screenshot 2020-03-20 at 14.36.26.png

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Mentor

Re: F1 Season pass Refunds!

Was chatting to now TV earlier today? Tried explaining about Monaco and Australia been canceled. But say that any races canceled would be rescheduled. Tried to explain that they are definably canceled came back with same responce

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Advocate

Re: F1 Season pass Refunds!

I'm another affected by this appalling behaviour from NowTV.  I purchased the pass on the 10 Mar and contacted them to cancel on 13 Mar and received the same excuses as others have reported.  They will have received a letter today by Special Delivery and if they don't refund within 7 days of receipt, I will be issuing a summons through the Small Claims Court.  Given the current situation that case may take some time to be heard.  I've been to the Small Claims Court 3 times but not for well over a decade, and won every time.  Indeed, on two of the occasions the defendants didn't turn up to defend themselves which makes the case very quick!