That would be disgraceful if they didn't do it for everyone.
FYI. I requested the refund within 14 days. I didn't use Now TV after the first day sign in. I requested my card company issue a claim back and I have been onto Now several time. Each time they sent a closed complaint email I reopened it.
i got my money back, sent the credit card company after them, they refunded me and now tv sent an e mail saying we've decided to do the right thing, bunch of crooks most probably be careful and always pay be credit card !