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Anonymous User
Not applicable

Existing customer

I'm an existing now tv customer. I spoke with an agent regarding black Friday deals, and was advised about the now tv sticks which came with passes would be eligible for existing customer. I went to Argos and bought a stick with 2 month's cinema, plus 1 day sports pass. No passes inside. I assume the pass is pre-loaded on the stick? So how do i redeem the pass on my existing account? I don't even want/need the stick!

11 REPLIES 11
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You need to get in touch with NowTV, where there is an issue on some customers accounts when setting up their new stick or box.

 

Have a read of this post by Simon -J of the NowTV Team on this linked thread below.

 

https://community.nowtv.com/t5/NOW-TV-Stick/Activating-Now-TV-Stick-Oops-somthing-went-wrong/m-p/532676#M5223 

Anonymous User
Not applicable

Many thanks I will do.