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Anonymous User
Not applicable
‎28-11-2020 11:59

Error when taking the discount packages

HI, when I cancel the packages and then look to take the discounted offers I keep getting an error. This has happened a number of times. It just says opps something is wrong try again. This has happened twice. I think my account is corrupt. Anyone else had this? I can only think nowtv don't want to give me them.....

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1 Reply
schnapps
Legend 5
Legend 5
‎28-11-2020 12:42

Hi @Anonymous User 

 

See if using a different internet browser or another device with a browser on it makes any difference.

 

Or see if using your internet browser in a Private Window or Incognito mode gets you past the error message.

 

It using a VPN, then try disabling it when attempting to take the offer

 

Other than that, take a screen shot of the retention offer and pop over to NowTV live chat.

 

Use the green chat online button on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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