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Anonymous User
Not applicable

Error when fetching passes

Hi. I’ve just bought a one day sports pass and when I then go to the app and click on what I want to watch I get a message saying Error when fetching passes. 
it worked fine last week. Any thoughts?

 

thanks

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

What playback devices have you tried and have you tried on the NOW App first on a smartphone, tablet, PC then jump to your main playback device on your television if the pass gets triggered by either of the three above devices I have mentioned.

Otherwise see if NOW live chat can assist further.

Anonymous User
Not applicable
Thanks