@Anonymous User
I’m not sure there’s anything wrong.
For a two month voucher, entered now, to go to Jan 2020, it must be starting after an existing pass, or it would only go to mid-December.
So take a look under My Account/Passes & vouchers, and see precisely what it says about the Nov 11 renewal. As that is when I expect your two-month pass will kick in.
But if not, look now at the top of that page, ‘Redeem a voucher’. Does it say that this new voucher is waiting for you there? If it is, then do redeem it. Now what do you see for Nov 11?
Please let us know if this covers things or not.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
