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Anonymous User
Not applicable

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I received an email stating that I had been given 3 months free sports mobile pass and that it had been automatically added to my membership and there was nothing else I needed to do. My husband watched a match the other day with no problems, he went to watch a match today for it to say I had no membership so I went into my account to check why for it to say it had been cancelled. I restarted the membership but it still says I can't watch it even though it says I now have the sports mobile membership back. Any help would be appreciated thank you.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

What device was he using? Assuming it was on his mobile?

 

Also the mobile membership only has 5 of the 11 channels, so it’s probably down to the channel not being part of the mobile membership.

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

FYI that I do not work for NOW, just a NOW customer trying to help