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Re: Currys 2 month Cinema Pass

I've already contacted Currys via ebay and I'm waiting a response. I bought the card for the Christmas period which won't happen now. It may well be Currys fault but I'm mystified as to why I can't contact anyone on the Now Tv website when I need help?That's not Currys fault?

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Legend 5
Legend 5

Re: Currys 2 month Cinema Pass

@aclarke72 

 

Getting onto Live Chat certainly isn’t as easy as it should be, but it shouldn’t be impossible.

 

And certainly, NowTV will fix it for you, if you can get in touch.

 

Given that time is of the essence though, can you pick up a pass from a local bricks and mortar store? Argos, Curry’s, even our local Tesco has them. And wait for Curry’s to refund you for the faulty pass.

 

Though I don’t know how far you are from such a store....

 

Anyway, Live Chat.....

 

I have a chunk of boilerplate for this that I seem to bring out every few posts, as you are not alone 😛

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>

 

Good Luck!


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Re: Currys 2 month Cinema Pass

Thanks for trying to sort me out Bob as it is frustrating when you can't get sorted but I have decided to send the card back via ebay and I may go and buy another one tomorrow in store now that you've mentioned it. I do realise that its not Now tv's fault and hopefully a new card should do it.