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Gem16
Occasional Poster

Couldn't cancel my passes

I have tried cancelling my now tv passes after the free trial as I'm not happy with them an don't want them an I couldn't cancel the passes they had taken money out o my account which I'm not happy with ive contacted my bank a they blocked any further payment an adviced me to get in touch with you to get a refund of the money that's been taken I'm not happy with the services given an would really appritiate my money back 

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Gem16
Occasional Poster

Re: Couldn't cancel my passes

I want a refund on the money you are trying to take out of my account as I'm not happy with the services n I've tried cancelling the passes a load of times bit cpuldnt do it please help me to resolve this 

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RoyB Mentor 1
Mentor 1

Re: Couldn't cancel my passes

@Gem16 

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


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