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Anonymous User
Not applicable
‎19-08-2020 21:06

Code provided by NowTV Expired

Had an issue, waited weeks to LiveChat now TV, they provide a code which they tell me to enter on 17 August 2020.  Tried and code says already used, it hasn't been.  Can't reply to message code was sent it, says case closed.  Can't access LiveChat to move forward.  No email contact... No contact!  Fed up with the lack of contactability with this company.  How on earth can I move forward?

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5 Replies
RoyB
Legend
‎19-08-2020 22:05

@Anonymous User 

 

Write up the details and send them to customerservices@ nowtv.com (without the space)

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
‎20-08-2020 12:48

In response to RoyB

Thank you for trying to help.  I did as suggested.  Reply was... This email is not monitored.  Any other suggestions?

 

Regards

A

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Saint1976
Elite 3
‎20-08-2020 13:03

In response to Anonymous User

@Anonymous User that's the correct email address but you could also try

 

help @ nowtv.com (ensuring no spaces)

RoyB
Legend
‎20-08-2020 21:54

In response to Anonymous User

@Anonymous User 

 

I just tried it, and got a pretty instant response, albeit from help@ NowTV.com

 

You did take the space out?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
‎20-08-2020 21:59

In response to RoyB

I now have had a response, but it was an email verifying who I was.  Awaiting a 'chat' about the situation via email.

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