17-11-2018 19:44
Bought a week pass today from WH Smith. Tried it just now to watch football but says it’s expired - how to resolve urgently?
17-11-2018 20:00 - edited 17-11-2018 20:01
@Anonymous User
Hi Charlie
It seems that your voucher code has not been activated rather than actually being expired.
There are two things you can do:-
1) Get onto Now TV's Help Chat and see if they can do you a favour and swap out your unusable code for a proper one.
2) This is a long shot, you may be able to take your voucher back to the store where you bought it from and ask them to activate it.
Personally, I think you stand more of a chance with option 1).
UK Bob
17-11-2018 20:11
Hi - match started so bought another voucher online to watch the game (£2,99 dearer than £10 store voucher. But can now resolve at my leisure - have receipt and voucher card from WH Smith. Will pursue with Now TV tomorrow.
17-11-2018 20:14
@Anonymous User
Hey Charlie
Hope you get your money back.
UK Bob
25-11-2018 8:34
Not happy with Now TV customer support. I bought a 1 week voucher for Sky Sports (£10) from WH Smith. When I tried to apply it the next day ahead of the football match I wanted to watch it said code expired. The match had actually started so I bought a Now TV on-line code (£12.99) so I could watch it. After the match I managed to connect with Now TV - they accepted to £10 code had expired (reason unknown) and provided another 1 week code. I said I wasn’t happy and that I was £2.99 out of pocket. The call handler wouldn’t budge. I asked her to refer it to her manager - she said she would and confirmed they woud get in touch by email soon. A week later ..................still waiting.