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Anonymous User
Not applicable

‎02-06-2020 12:53

Charged but not notified that trial was ending

Hi, 

 

I recently took the offer of a free trial for movies/series on Now TV. It was a 7 day trial, however as I was not notified I have now been charged for the next month for both. I haven't even been using it as I am a key worker. I would appreciate some guidance on getting a full refund. 

 

Many thanks, 

 

Miss A Ware

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎02-06-2020 13:09

@Anonymous User 

This form should help you out. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
0
PaulNormanUK
Scholar 3

‎02-06-2020 14:36 - edited ‎02-06-2020 14:38

@Anonymous User you were notified when you took out the offer. You even say in your post "It was a 7 day trial".

 

If you forgot to cancel and were charged then contact customer services and ask for a refund. If you haven't used the service then they might issue a refund.

 

In future, if you decide to take up a similar offer, you can cancel immediately after purchasing a pass and still watch until the end of any trial period and you won't get charged at the end of such trial.