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Anonymous User
Not applicable

Charged but not notified that trial was ending



I recently took the offer of a free trial for movies/series on Now TV. It was a 7 day trial, however as I was not notified I have now been charged for the next month for both. I haven't even been using it as I am a key worker. I would appreciate some guidance on getting a full refund. 


Many thanks, 


Miss A Ware

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2 Replies
Legend 5
Legend 5

Re: Charged but not notified that trial was ending

@Anonymous User 

This form should help you out.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Scholar 2

Re: Charged but not notified that trial was ending

@Anonymous User you were notified when you took out the offer. You even say in your post "It was a 7 day trial".


If you forgot to cancel and were charged then contact customer services and ask for a refund. If you haven't used the service then they might issue a refund.


In future, if you decide to take up a similar offer, you can cancel immediately after purchasing a pass and still watch until the end of any trial period and you won't get charged at the end of such trial.