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EdintheClouds
Advocate

Changed TV and now can't see my membership

I signed up for a Sports Month Membership one week ago and used it a couple of days ago.  I've just installed a new LG TV and when I sign in to the Now app, my membership does not appear - I can't watch any sport without it asking me to choose a new membership.  My payment does not show up in the 'Recent payments' section, either.  Any and all help gratefully received! 

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gavs82008
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Re: Changed TV and now can't see my membership

@EdintheClouds 

This might sound like a daft question, but are you definitely using the same login details?

 

Did you receive emails of the sports membership confirmation?

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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gavs82008
Legend 5
Legend 5

Re: Changed TV and now can't see my membership

@EdintheClouds 

This might sound like a daft question, but are you definitely using the same login details?

 

Did you receive emails of the sports membership confirmation?

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

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EdintheClouds
Advocate

Re: Changed TV and now can't see my membership

No such thing as a daft question, especially when you're dead right!  I'd forgotten that I'd used a different account for this one - doh!

 

Thanks for taking the time to reply.

 

M

gavs82008
Legend 5
Legend 5

Re: Changed TV and now can't see my membership

@EdintheClouds 

Hehe ouch, but also excellent that nothing went amissing! Glad to hear you got it sorted 😎


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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