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Anonymous User
Not applicable
‎28-07-2021 3:56

Changed TV and now can't see my membership

I signed up for a Sports Month Membership one week ago and used it a couple of days ago.  I've just installed a new LG TV and when I sign in to the Now app, my membership does not appear - I can't watch any sport without it asking me to choose a new membership.  My payment does not show up in the 'Recent payments' section, either.  Any and all help gratefully received! 

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1 Solution
gavs82008
Legend 5
Legend 5
‎28-07-2021 8:16

@Anonymous User 

This might sound like a daft question, but are you definitely using the same login details?

 

Did you receive emails of the sports membership confirmation?

 

 

FYI that I do not work for NOW, just a NOW customer trying to help

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3 Replies
gavs82008
Legend 5
Legend 5
‎28-07-2021 8:16

@Anonymous User 

This might sound like a daft question, but are you definitely using the same login details?

 

Did you receive emails of the sports membership confirmation?

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable
‎28-07-2021 12:54

In response to gavs82008

No such thing as a daft question, especially when you're dead right!  I'd forgotten that I'd used a different account for this one - doh!

 

Thanks for taking the time to reply.

 

M

gavs82008
Legend 5
Legend 5
‎28-07-2021 13:43

In response to Anonymous User

@Anonymous User 

Hehe ouch, but also excellent that nothing went amissing! Glad to hear you got it sorted 😎

FYI that I do not work for NOW, just a NOW customer trying to help
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