Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎02-09-2019 13:53

Cant add Credit from Tesco Clubcard and Live Chat not working!!!!!!

Hi all,

Just swapped some of my Tesco clubcard for NowTv credit! 

Ive got the email saying add credit by clicking here!

 

When I click on link, it just comes up with an error and says contact via Live Chat!!!!

 

When I click on Live Chat button NOTHING happens........!!!!

 

How do i add the credit and How do i contact via Live Chat

1 ACCEPTED SOLUTION
RoyB
Legend

‎02-09-2019 14:32 - edited ‎02-09-2019 14:33

@Anonymous User 

 

If you click on Live Chat and nothing happens, then your browser is blocking it; popups, cookies, ads, blockers for these can have this effect.

 

Try a different browser, preferably one you have not reconfigured in any way, so no blocking is in effect on it; IE, Edge, Chrome, Firefox, Safari.....

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

0
10 REPLIES 10
Gwatch
Mentor

‎09-02-2020 13:02

In response to Anonymous User's comment

I have had the same problem, i tried to use the nowtv credit added by exchanging tesco points to add boost, but it kept taking payment from my credit card. I spoke to customer services a number of times, it was finally fixed manually by taking credit from my balance and refunding my credit card. There does appear to be a problem, but it seems no one has a answer why.

0