02-09-2019 13:53
Hi all,
Just swapped some of my Tesco clubcard for NowTv credit!
Ive got the email saying add credit by clicking here!
When I click on link, it just comes up with an error and says contact via Live Chat!!!!
When I click on Live Chat button NOTHING happens........!!!!
How do i add the credit and How do i contact via Live Chat
Solved! Go to Solution.
02-09-2019 14:32 - edited 02-09-2019 14:33
@Anonymous User
If you click on Live Chat and nothing happens, then your browser is blocking it; popups, cookies, ads, blockers for these can have this effect.
Try a different browser, preferably one you have not reconfigured in any way, so no blocking is in effect on it; IE, Edge, Chrome, Firefox, Safari.....
09-02-2020 13:02
I have had the same problem, i tried to use the nowtv credit added by exchanging tesco points to add boost, but it kept taking payment from my credit card. I spoke to customer services a number of times, it was finally fixed manually by taking credit from my balance and refunding my credit card. There does appear to be a problem, but it seems no one has a answer why.