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Advocate

Cant access My Passes

Hi

 

Every time I try to access either my Cinema or Entertainment pass the below message keeps coming up...any ideas?

 

"We've encountered a problem. We could not load your details, please refresh the page or contact customer support at http://help.nowtv.com."

 

I've logged in and out 100 times but still cant access my passes.

 

Thanks

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NOW TV Team
NOW TV Team

Re: Cant access My Passes


@SJ22 wrote:

Hi

 

Every time I try to access either my Cinema or Entertainment pass the below message keeps coming up...any ideas?

 

"We've encountered a problem. We could not load your details, please refresh the page or contact customer support at http://help.nowtv.com."

 

I've logged in and out 100 times but still cant access my passes.

 

Thanks


@SJ22 Welcome to the Forum 🙂

 

Can you tell us which device this is happening on so we can check this for you.

 

Thanks Niamh

NOWTV Team 😉

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Advocate

Re: Cant access My Passes

I have the same problem like the previous customer, on my laptop. I tried different browsers but still have the same message.

 

"We could not load your details, please refresh the page or contact customer support"

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Advocate

Re: Cant access My Passes

I am getting the same problem and same message.

 

On a macbook, running El capitain, in safari 9.0.2 and chrome browsers

 

I can log in okay on my phone and now tv box

 

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Advocate

Re: Cant access My Passes

Found this workaround on another thread which worked fine.

 

In the meantime though, rather than signing into your account via the My Account menu, if you go to the NOW TV homepage (which as an existing user should direct you automatically to www.nowtv.com/home/existing but if it doesn’t you can always bookmark this) and click the Start Watching button for the pass you want to watch it will prompt you to sign in, and going in this way the options on the menu bar (including 7 day sports guide) all seem to work fine for me.

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Advocate

Re: Cant access My Passes

I am still getting the same message on my laptop.

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