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sws_77
Scholar

Cancelled pass removed all time left

Nowtv, I had a two month movie pass on my account. I cancelled the pass after a while to avoid a half month payment which I have ended up getting charged before. Normally the remainder days that I have paid for via the voucher stay on my account, however, you have completely stopped the pass and now I can not access movies. 

I have proof of when the voucher was loaded and for how long it was for because you send the messages advising when they have been uploaded. 

Can someone contact me Asap regarding this and reinstate my pass.

Tracey

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schnapps Legend 5
Legend 5

Re: Cancelled pass removed all time left

Hi @sws_77

NowTV live chat would be your best option with regards to this matter.

You can contact live chat or drop them a message from the link below.

https://help.nowtv.com/contact-us/managing-my-devices

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sws_77
Scholar

Re: Cancelled pass removed all time left

Thanks, I have contacted them about previous matters before and never seem to get much traction, so thought I'd put something here this time in the hopes of a response. I will directly contact them as well.

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