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Anonymous User
Not applicable

Cancellation of Sky Sports Pass

I have tried to cancel my Sports Pass, for which the special offer of £20 expires in September. It will revert to £33.99. 

 

I have gone through the various screens clicking "I still want to cancel", and then last screen it gives me another offer for £20 a month, so I click "Get Offer", and it comes up with an error message that says "well this is embarrassing, not sure what happened there. Please try again". So I duly try again and the same message comes up. It basically won't let me click the offer.

 

Tried on both Chrome and Firefox. 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try popping onto Live chat, they will hopefully be able to apply the discount for you. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you. I will try that. I coudn't find the live chat "talk to a human" option anywhere!

gavs82008
Legend 5
Legend 5

@Anonymous User 

Yeah it is well hidden, mainly because Now TV hope that we can resolve the bulk of the issues ourselves and aim to use "Live Chat" as a last resort. 

 

FYI that I do not work for NOW, just a NOW customer trying to help