27-08-2020 9:30
I have tried to cancel my Sports Pass, for which the special offer of £20 expires in September. It will revert to £33.99.
I have gone through the various screens clicking "I still want to cancel", and then last screen it gives me another offer for £20 a month, so I click "Get Offer", and it comes up with an error message that says "well this is embarrassing, not sure what happened there. Please try again". So I duly try again and the same message comes up. It basically won't let me click the offer.
Tried on both Chrome and Firefox.
27-08-2020 9:34
@Anonymous User
Try popping onto Live chat, they will hopefully be able to apply the discount for you.
https://help.nowtv.com/article/how-to-submit-a-complaint
27-08-2020 9:36
Thank you. I will try that. I coudn't find the live chat "talk to a human" option anywhere!
27-08-2020 9:43
@Anonymous User
Yeah it is well hidden, mainly because Now TV hope that we can resolve the bulk of the issues ourselves and aim to use "Live Chat" as a last resort.