28-12-2020 12:06
Hi I was offered a 4 month cinema & entertainment package from my drop down menu on my account. When I go to activate it it's saying "I might not be eligible for this deal or its expired"
28-12-2020 12:22
@Anonymous User
Take screenshots and head onto Live chat
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure you click “chat online” within the green box
Or send an email to the address in the picture below
28-12-2020 12:22
@Anonymous User
Do you currently have any offers on your existing cinema and entertainment passes?
If the answer is yes then that’ll be why.
28-12-2020 12:38
Yes it runs out tomorrow
28-12-2020 13:53
@Anonymous User
So is your next payment “full” price?