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Anonymous User
Not applicable

Can't redeem an offer that's been offered to me

Hi I was offered a 4 month cinema & entertainment package from my drop down menu on my account. When I go to activate it it's saying "I might not be eligible for this deal or its expired" 

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Take screenshots and head onto Live chat

 

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure you click “chat online” within the green box 

 

Or send an email to the address in the picture below 

FD855E62-357C-414C-B498-2148BDED091F.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

Do you currently have any offers on your existing cinema and entertainment passes?

 

If the answer is yes then that’ll be why. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Yes it runs out tomorrow

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

So is your next payment “full” price?

FYI that I do not work for NOW, just a NOW customer trying to help