Can't redeem an offer that's been offered to me

[Darbs73]

Hi I was offered a 4 month cinema & entertainment package from my drop down menu on my account. When I go to activate it it's saying "I might not be eligible for this deal or its expired" 

[gavs82008]

@Darbs73 

Take screenshots and head onto Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure you click “chat online” within the green box 

Or send an email to the address in the picture below 

 

[gavs82008]

@Darbs73 

Do you currently have any offers on your existing cinema and entertainment passes?

If the answer is yes then that’ll be why. 

[Darbs73]

Yes it runs out tomorrow

[gavs82008]

@Darbs73 

So is your next payment “full” price?