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Scholar

Re: Can't purchase 6 month offer

Hi @starman73 @schnapps 

 

I have found the email I received from them.

 

We hope you’re enjoying your Sky Sports Month Pass.

We wanted to remind you that your current offer will shortly be coming to an end. But as a thank-you for choosing NOW TV, we’re giving you a fantastic new offer: 6 months of Sky Sports Month Pass for just £26.99pm (instead of £33.99).

You don’t need to do a thing – we’ve already applied this offer to your account, so you can sit back, relax and enjoy your NOW TV Pass. At the end of your offer, your Sky Sports Month Pass will continue at £33.99 a month, cancel anytime.

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Legend 5
Legend 5

Re: Can't purchase 6 month offer

Hi @ejnallstars 

 

Firstly to remove the green mark solution on my post, just click the accept solution button again next to my post to undo it.

 

I believe @starman73 is right because you have cancelled the current sports pass the nowtv software systems is automatically offering you a retention offer to keep using the sports service.

 

What i would try first is to cancel the order and don't accept that retention deal, then see if applying the code that i have given you by using the big green apply voucher towards the top of the screen page.

 

Otherwise i will give you a link for live chat.

 

Edit - Just seen your last post whilst typing mine and you will be better off not accepting that deal and jumping over to live chat.

 

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to see the green chat button to click on.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/offers-promotions 

 

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Expert 2

Re: Can't purchase 6 month offer

Once you have taken the retention offer you cannot apply another offer until the pass expires.  Even if you cancel the retention offer.  

To not get caught out like this, initially cancel the pass around four days before renewal.  

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Scholar

Re: Can't purchase 6 month offer

Hi @starman73 @schnapps 

 

Sorry if I'm being a bit daft but The email I got from them was prior to me cancelling my pass. I cancelled because of their offer so that I did not go on to the £26.99 price point.

 

You can see for the email that I did not accept anything

 

You don’t need to do a thing – we’ve already applied this offer to your account, so you can sit back, relax and enjoy your NOW TV Pass.

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Legend 5
Legend 5

Re: Can't purchase 6 month offer

Hi @ejnallstars 

 

Pop over to live chat and let them sort this mess out, i was under the impression that NowTV had stopped adding these type of automatic deals to people's accounts without the specific acceptance given by the account holder.

 

I posted a link to live chat on my previous edited post to you.

 

 

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Scholar

Re: Can't purchase 6 month offer

I will try live chat and post back.

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Expert 2

Re: Can't purchase 6 month offer

The email I got from them was prior to me cancelling my pass. I cancelled because of their offer so that I did not go on to the £26.99 price point.

 

Sorry, I missed that.  That is a real pain when they do that.  As above try to change it on chat.

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Scholar

Re: Can't purchase 6 month offer

Hi @starman73 @schnapps @Enapace 

 

Thank you for all your help.

 

Live chat were very helpful.

 

6 month offer at £19.99 has now been applied and a code for a free month to apply at the end of this time to make up for the hassle.

 

Couldn't ask for more than that.

 

Thanks again everyone

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Mentor

Re: Can't purchase 6 month offer

 Hi Shnapps, just read your message ,& thought it was from today then I saw it was in Feb & here we are 2 months later with the same old problem, would you have a link to live chat so I can contact them one day when i'm feeling patient,  won't last long though talking to them they're sure to wind me up, doesn't take much. anyway take care & we'll see what tomorrow brings

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Legend 5
Legend 5

Re: Can't purchase 6 month offer

Hi @inkypink 

 

Unfortunately due to the Coronavirus pandemic live chat are completely closed down for the foreseeable future until hopefully things get back to some sort of normality.

 

If you have some sort of complaint, then maybe complete the web form in the link below, otherwise if you can wait (not sure for how long because live chat is based in India and i don't know when India is coming out of a total lockdown in their country) then maybe hold on for a while until live chat is back up working again assisting & helping TV passs customers.

 

https://help.nowtv.com/article/how-to-submit-a-complaint