cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Can’t get passes

I’ve tried everything I’m trying to restart movies but it won’t let me?its saying start free trial then to enter my pin I do that then it says it  has not worked. Obviously free trial is for new customers which I’m not but there is no other option for me to put it on?

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Next to the Cinema Free 7 day trial does it show a green apply voucher button ?

 

If so, maybe try a cinema voucher on your account instead of attempting to buy a pass.

 

If you haven't used NowTV in a while, maybe double check your personal details and payment card is still up to date.

 

Maybe try a different internet browser with it's adblocking software disabled or try a different device with an internet browser when clicking on start free cinema trial.

 

Perhaps try resetting your Payment pin to see if that fixes it.

 

Or pop over to live chat for further assistance & help.

 

To reach live chat open the link page below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button on screen.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/vouchers-and-offers