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Anonymous User
Not applicable

‎21-11-2018 19:37

Can't buy Black Friday offer

We bought the 12 month Sky Cinema and Entertainment pass last Black Friday.

Tried to do the same this Black Friday offer, as that offer is now ending.

 

All we get is this error.

error

On our Passes page it says this.

Passes

The free offer message is only showing on the Cinema, nothing on the Entertainment pass.

 

Does anyone no what's wrong and the best way to fix it.

 

Thanks.

53 REPLIES 53
Anonymous User
Not applicable

‎23-11-2018 12:39

I have the same problem.

 

I've been trying to buy the 12 month Cinema pass and have been unable to do so. It's now disappeared but none of the other offers will work.

Can someone please look at this and fix the issue.

I spoke to the chat support but they didn't understand the problem

0
Anonymous User
Not applicable

‎23-11-2018 12:52

In response to Anonymous User's comment

I'm getting the similar issue - trying to buy the 12 months and stick offer, and credit card payment is failing without explaining why (CC details correct btw as it paid my monthly subscription).

0
Anonymous User
Not applicable

‎28-11-2018 18:38

 

 Finally got it to work.

 

Screenshot at 2018-11-28 18-28-11.png

 

Screenshot at 2018-11-28 18-28-58.png

 

0
Anonymous User
Not applicable

‎01-12-2018 13:32

Yes, I have tried myself and the same thing happened. Apparently after chatting to customer service online, it was available for both customers, but the Black Friday offer is now only for new customers. 

 

Makes you feel very unappreciated. 

0