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Bobson
Mentor

Can't buy Black Friday offer

We bought the 12 month Sky Cinema and Entertainment pass last Black Friday.

Tried to do the same this Black Friday offer, as that offer is now ending.

 

All we get is this error.

error

On our Passes page it says this.

Passes

The free offer message is only showing on the Cinema, nothing on the Entertainment pass.

 

Does anyone no what's wrong and the best way to fix it.

 

Thanks.

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53 Replies
NOW TV Team Niamh-D
NOW TV Team

Re: Can't buy Black Friday offer


@Bobson wrote:

We bought the 12 month Sky Cinema and Entertainment pass last Black Friday.

Tried to do the same this Black Friday offer, as that offer is now ending.

 

All we get is this error.

error

On our Passes page it says this.

Passes

The free offer message is only showing on the Cinema, nothing on the Entertainment pass.

 

Does anyone no what's wrong and the best way to fix it.

 

Thanks.


@Bobson Welcome to the Forum 🙂

We're looking into this as we speak. 

As soon as we have an update we'll post an update here. 

Thanks Niamhd 🙂

EmmaP2
Advocate

Re: Can't buy Black Friday offer

Hi,

I am having the same problem. My current vouchers end on 13& 15 December. I want to buy the £99 yearly pass fro Entertainment and Cinema but it won;t allow me to buy it, even though it says offers are available to new and existing customers. Also live chat does not seem to be working so there is no other way of contacting

Dcacsccc
Advocate

Re: Can't buy Black Friday offer

I have encountered the same problem we can’t be the only ones effected 

KAYLOZ
Advocate

Re: Can't buy Black Friday offer

Yes mine is the same I wannna by the 12 months just sky cinema and I cant snd tge kive chat isnt working and it's really annyoning me as the offer ends in 6days 

MrCDB
Advocate

Re: Can't buy Black Friday offer

Same for me.

I want to activate the Movie and Entertainment package.

It won't let me, saying it's unavailable.  My issue is...
If the allocation to existing customer's has gone? then why are they still advertising this?

I can't contact them about it, I'm not happy about this.
If it's available then I want the deal.
Otherwise, I'll have no choice but to just cancel my contract and leave.
**Don't continue to advertise something that can't be fulfilled, as this will just annoy your existing customer base.  You know... the one's that have already been loyal to you.

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Bobson
Mentor

Re: Can't buy Black Friday offer

Any update on this problem?

Also I've noticed that on my Sky Cinema pass, the Offer started on: date keeps changing to whatever todays date is.

My orginal post, it was the 21 Nov 2018 today it's 23 Nov 2018.

But Offer ends on: remains 03 Dec 2018.

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Ricksimotosis
Occasional Poster

Re: Can't buy Black Friday offer

I have the same problem.

 

I've been trying to buy the 12 month Cinema pass and have been unable to do so. It's now disappeared but none of the other offers will work.

Can someone please look at this and fix the issue.

I spoke to the chat support but they didn't understand the problem

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Highlighted
Math1
Mentor

Re: Can't buy Black Friday offer

I'm getting the similar issue - trying to buy the 12 months and stick offer, and credit card payment is failing without explaining why (CC details correct btw as it paid my monthly subscription).

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Bobson
Mentor

Re: Can't buy Black Friday offer


@Niamh-D wrote:

@Bobson wrote:

We bought the 12 month Sky Cinema and Entertainment pass last Black Friday.

Tried to do the same this Black Friday offer, as that offer is now ending.

 

All we get is this error.

error

On our Passes page it says this.

Passes

The free offer message is only showing on the Cinema, nothing on the Entertainment pass.

 

Does anyone no what's wrong and the best way to fix it.

 

Thanks.


@Bobson Welcome to the Forum 🙂

We're looking into this as we speak. 

As soon as we have an update we'll post an update here. 

Thanks Niamhd 🙂


@Niamh-D Any update yet?

I don't know if to try and buy the offer again or not.

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