15-05-2020 17:42
Everytime I go to put on a new voucher it says
Hmmm it looks like this voucher isn't valid yet. Check the start code and try again later
The only thing it says on the back of the vouchers is information and pricing right as of 6 August 2019
Can anyone help?
15-05-2020 18:47
I got a quick response on this via normal support email. But after providing the proof of purchase email from Currys, screenshot of the pass, screenshots of being logged into the NowTV account (it's my mum's that I manager for her), their follow up response was complete rubbish on 2 counts:
I have also tried contacting the retailer to see if they didn't validate the vouchers. Usually I buy in store but they were delivered due to Covid. However no luck getting through to them yet either. However I have seen in this post that there is a way for NowTV to resolve it without the retailer, but again it needs livechat... https://community.nowtv.com/t5/Offers-Vouchers/Currys-2-month-Cinema-Pass/m-p/514950#
If they are on a reduced service due to Covid they really need to think more about what other support processes need changed. And this is a good example of one.
I will be disabling the monthly direct debit if the voucher can't be applied in time.