Hi @Anonymous User
What playback devices have you tried with your day pass ?
Have you tried logging out and back in again on the NowTV App with the account details you used to purchased the pass.
Also try a fresh download of the NowTV App if your playback device can delete the App.
If it was me, i would jump over to NowTV live chat for further assistance & help.
To reach live chat, open this link below and click on the chat button.
Should live chat not open for you, try a different internet browser or another device with a browser on it.
https://help.nowtv.com/article/how-to-submit-a-complaint
