18-11-2018 13:58
Hi I'm trying to buy the 12 months cinema pass but when I click it sends me a page saying its done but when I click a move it says buy pass.
18-11-2018 20:16
I’m having a similar problem.
Paid for the Black Friday entertainment and cinema pass but when I try to play a show/film it asks me to buy a new pass.
Spoke to an advisor yesterday and said technical support would contact me, I’m still waiting!
18-11-2018 21:28
Are you currently paying full price for the cinema pass, £9.99 before you bought the offer?
i just spoke to an advisor for a 3rd time and they solved my issue.
Basically he got me to buy entertainment and cinema pass at normal monthly price, then refunded the money and gave me 2 voucher codes for both entertainment and cinema 6 months x2
all works fine, I hope this might help you