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Anonymous User
Not applicable

Black Friday deal not a deal

Hi,

 

 A few months ago I tried to sign up to a Black Friday Bundle offer. The offer NOWTV sent me was 12 months of TV and Movies for £99. However after many frustrating webchats with your customer care team I was unable to sign up to the package. Having explained my predicament on each webchat which would take a lot of communication, the messaging would fail and I would have to start the whole process again only for the messaging window to fail again. After failing to communicate n webchat atleast 4 times I tried emailing. But every time I emailed customer service the message would fail to deliver. It has been impossible to resolve my situation.

 

 

I also wanted the Sports package too and wanted to know if I could get all of the servies as a package. However it was impossible to communicate with NOWTV.  I ended up so frustrated  that I cancelled my NowTV membership.

 

I am posting this message in attempt to resolve this. Or find out if anyone else has experienced the same.

Regards Eliot

 

10 REPLIES 10
Anonymous User
Not applicable

you could use Resolver to try to get a response...

 

https://www.resolver.co.uk/companies/nowtv-complaints